Frequently asked questions

FAQ

How do I get to Ostuni?

The easiest way to get to Ostuni is to fly straight to Brindisi (the nearest airport) or Bari.
There are direct flights to both Bari and Brindisi from London Gatwick and London Stansted.
Alternatively you can fly to Rome, Milan, Naples or Pescara where you can take an internal flight to Brindisi or Bari or a train to Ostuni.

How do I know how to get to the place I have booked?

Once your booking is finalised the owner will send you detailed information about location of place booked and a map to help you get there.

Who should I call if any problem accours during my stay?

Ideally you should call the owner of the rental/B&B who will sort out the problem. Should you need any help from us we will be glad to help.

How does the booking process work?

When you have submitted your enquiry and personal details the owner will get your request and confirm availability within few hours.

Do I need to make a deposit to secure my reservation?

Yes. You will need to make a deposit to secure your reservation. The remaining part of your total cost will be made on arrival or at the end of your stay. Payment of deposit can be made using our Secure Payment System with Paypal.

What time can I check in?

There is no fixed time for checking in although usually is not before 2.00 PM. Let owner know your time of arrival and he/she will let you know if you can check earlier.

Do you offer discount for children?

There are discounts for children in most places listed on this site. Please check each accommodation listing. If a discount is not listed then you can always ask for one.

Do I need to rent a car?

A rental car is necessary if you intend to explore the Ostuni area and the best places in Puglia.

Where can I get a map suitable for visiting the area?

We have published a guide book of the area both on paper and eBook. You will get one for free at arrival. Or you can buy one and have it posted to your home.

Where can I find an internet access point to check my email?

Our guide book lists a number of internet points available in Ostuni.

Are there visa requirements for visitors to Italy?

There aren't any particular requirements for citizens of European Union nations. Citizens of Japan and most English-speaking nations (Australia, Canada, New Zealand, United States) in possession of valid passports can stay in Italy for up to 90 days without a visa. Contact your nearest Italian consulate if you have questions or would like to stay longer, or to find out if your country is currently in the visa-waiver programme.

What about driving licence requirements?

Though foreign licences are usually accepted at car rental agencies and by the government, you should obtain an international permit (a supplementary document obtainable from automobile clubs) if your licence is not issued by an EU nation. Nobody under 18 years of age may drive a car in Italy, even if he or she holds a valid licence in a foreign nation.

Will communication be difficult?

If you don't speak Italian, but plan on travelling by yourself or with a small group that won't include an Italian speaker, we suggest learning at least a few Italian words and phrases before you arrive.

If you have any other question not listed here please click here to contact us.